For each customer we look at how long they normally leave between orders, using your own invoice history. A customer is flagged when their current silence is unusual by their own standards — a weekly buyer is overdue after a fortnight, while a quarterly buyer is not. Every alert says which rhythm we observed and how long it has been.
Common reasons: they order too irregularly for us to call any gap unusual; they have fewer than four orders; they spend less than your minimum threshold; they are on repeating invoices in Xero, so their invoices arrive whether or not they are really buying; you snoozed them, marked them lost, or turned off alerts for them; or we alerted you about them in the last 60 days.
It is each customer's annual spend multiplied by how confident we are that their silence is real, then added up. It is deliberately lower than the headline figure you would get by adding up their full annual value, because some of those customers will order again.
Because Xero holds no phone or email for that contact. Adding the details in Xero will make them appear in the next alert.
Press "Not useful" in the email. If it is a customer you never want to hear about, press "Never alert on this customer".
Set your closure period in settings and we will not send alerts during it, and will not treat the quiet period as customers leaving.
Yes, the day and hour are in settings, in your own time zone.
No. Our access is read-only. We can see sales invoices, credit notes, contacts and your organisation's basic settings, and nothing else.
Disconnect and delete everything. It is immediate and needs no email to us.
Email hello@flowcatch.app. We check it a couple of times a week.